Role
Founding Product Designer → Head of Design
Duration
3.9 years
Loop is a Series B startup that automates freight invoice processing for shippers, using AI to catch billing/paperwork errors and reduce payment times from weeks to hours while uncovering millions in cost savings.
loop.com • LinkedIn • Press • Development Philosophy
Overview
I joined Uber Freight and Flexport alumni to build an AI-powered payment platform for the supply chain industry. From day one (2021), we began training our own AI model to synthesize freight documents like human experts. The biggest challenge was building core product infrastructure that scaled while simultaneously meeting sales commitments and enterprise readiness requirements. By the time we raised $50M in funding, we had processed over $10 million in payments and were digitizing 31,000 freight documents per week at 90% automation.
Loop System & Product Suite
I care deeply about system architecture to determine the right approach to user interfaces and functionality. Our team adopted domain-driven design as our core development philosophy. We systematically built a suite of tools with modular layers that matched our business hypotheses. The system covered core capabilities we needed to extract supply chain data from unstructured documents and ultimately, move money and deliver insights confidently.
Layer 1
Data Extraction
LLM training system for freight document extraction used by BPO agents and AI models. Tasks are created for humans to extract industry-specific information from documents, answers are used in a consensus-based model to determine quality.
Layer 2
Data Normalization
Advanced controls for human overrides and data audit used by the customer success team
Layer 3
Policy & Control
Enterprise-ready platform for automated AP, AR and payments used by shippers and 3PLs
Layer 4
Data Intelligence
Actionable insights across every layer of data that allow businesses to plan scenarios, control spend, and design their supply chain network
Network layer
Connection
Interfaces enabling visibility throughout supply chain network used by carriers and factoring companies