Role
Product Designer II → Product Design Lead
Duration
3.1 years
Uber Freight is a logistics technology company that connects businesses needing to ship goods with carriers who transport them, handling all the coordination, tracking, and fulfillment in between.
uberfreight.com • LinkedIn • Press
Overview
I started at Uber Freight as a design resource on the Operations team, learning the supply chain industry while building tools to replace manual spreadsheet workflows. As the business scaled, internal operational inefficiencies became unsustainable cost drivers. My team’s mandate was to create a unifying platform that could grow with the business, reduce servicing costs, and accelerate the path towards automation. The resulting platform completely replaced reliance on the legacy tools, increased workflow efficiency by more than 60% and reduced unit costs by over $3 per shipment.
Platform framework & principles
Deep operational research, design sprints, and collaboration across teams to communicate a unifying vision that different functions could execute on independently
Design system overhaul
Comprehensive frontend library purpose-built for generating operational workflows and efficiently synthesizing dense logistics data
Workflow applications
Demonstration of the new platform by applying new patterns and iterating on over 44 operational workflows